Our Core Values

Integrity is non-negotiable.

Setting the tone for ethical decison-making, regulatory compliance, and patient safety across the organization is led by our Director of Pharmacy Operations and Pharmacist-in-Charge (PIC), Alyx Tennison. In a highly regulated industry, doing the right thing isn't optional; it's the foundation of trust. From prescription review to final verification, every action is guided by professional responsibility and strict adherence to state and federal standards.

This means full compliance with the board of pharmacy requirements, prioritizing patient safety above speed or convenience, transparent communication with providers and patients, and immediate corrective action post-investigations.

We don't cut corners. We uphold standards, even when no one is watching.

Precision is not optional. In compounding, consistency, sterility, and process control are everything.

Our Compounding Pharmacist and Technician Manager, Justin Allen, oversees our lab technician trainings, competency validation, inventory management, and environmental controls that ensure every preparation meets established quality standards. Excellence in compounding requires disciplined technique, validated processes, and continual oversight.

In this capacity, Justin exhibits "Quality Matters," from formulation to fulfillment, every step follows validated processes designed to protect patients and support providers.

Good systems don't happen by accident.

Our Senior Director of Data and IT, Ann Olaguer, drives continuous improvement by visualizing data to identify operational gaps, leveraging artificial intelligence (AI), automating responsibly to reduce human error, and strengthening cybersecurity and IT infrastructure.

In healthcare, inefficiencies create risk. We reduce that risk by constantly evaluating and refining our systems. We challenge assumptions, evaluate workflows, and look for smarter, safer, more efficient ways to serve.

“Question Everything” is a critical core value that helps lead Valor, its employees, and its partners to success in delivering excellent patient care and service. Innovation begins with curiosity and is sustained through disciplined execution. We don't accept "this is how it's always been done." We build what works better.

We grow by caring deeply and serving well.

Our Customer Care Manager, Aesun Kim, ensures that every patient interaction reflects empathy, responsiveness, and professionalism. Sustainable growth is earned through reliability, clear communication, and consistent follow-through.

When we take care of patients, support providers, and invest in our team, growth follows, not the other way around. Our team strives to provide timely, compassionate patient communication, proactive follow-up and adherence support, clear expectations around turnaround times, and building trust at every touchpoint.

We believe sustainable growth is built on service, reliability, and long-term partnerships. We focus on responsive, human-centered patient support and reliable turnaround times providers can count on. Care isn't a tactic It's how we build lasting relationships.