Transfer Your Prescription
Moving your medication to us is straightforward.
Choose Valor
Submit the form below and we will contact your current pharmacy to transfer your prescription on your behalf. Your doctor can also send a new prescription to Valor in three ways: e-prescribe, fax, or phone call. Once we receive your Rx, we will contact you and begin processing.
Make Payment
We will send you a secure link via text message to complete your checkout questions and make your payment. Your Rx may be eligible to sign up for our Automatic Refill Program.
Order Prepared
Once we receive your payment, please allow at least 2–4 business days for your order to be custom compounded, filled, verified, and prepared for either shipping or pickup.
Order Ready
You will receive a tracking number via text once your order is scanned to be shipped by FedEx. If you are local and picking up, we will let you know when your order is ready.
Transfer Prescription Form
This short and secure form will help you provide all the information we need to fill your orders—including your shipping preferences.
*If you are ordering pet medication and you can log in using your last name and either your pet's birthday or your birthday.
Frequently Asked Questions
Why Valor?
We are a PCAB and LegitScript accredited 503A facility located in Berkeley, CA. As a compounding pharmacy licensed in more than half of the country, we take pride in serving patients and providers with the highest quality assurance standards we set for ourselves while making the healthcare journey for all parties as smooth as possible with our flat-rate pricing, free shipping, and fast turnaround.
Our dedicated compliance team guides our operations as we apply our proven processes to compounding. Our team consists of individuals who pay great attention to detail, provide excellent customer service while focusing on quality, and are dedicated to raising the bar in compounding pharmacy, making us the Compounding Center of Excellence that we are.
How long does it take Valor to fill a prescription?
Please allow up to 2-4 business days to receive your prescriptions after checkout. While several of our compounds are available to ship within 24-48 hours, some custom compounds may take longer depending on your prescriber’s orders, supply chain availability, or specific storage and shipping requirements of your medication.
How do I start the transfer process?
You can start in one of three ways:
Online: Complete the transfer request form on this page. You will need your current pharmacy name and phone number, your prescription number, and your date of birth.
By phone: Call the pharmacy directly. A team member will gather the information needed and contact your current pharmacy on your behalf.
Through your provider: Ask your prescribing provider to send a new prescription directly to the compounding pharmacy. This is the fastest option for new or expired prescriptions.
Can Valor ship my prescription to me?
Yes, we can ship any non-sterile medication to any state in which we are licensed via FedEx. California is the only state in which we ship sterile compounded medications at this time. You will be asked to provide your home address during your checkout process and please note that we cannot ship to PO Box addresses.
What might cause a delay in my prescription delivery?
There are a few reasons why you may experience a delay in receiving your prescription. Here are some examples:
- Your order is pending patient payment
- There are no refills left on your prescription and/or your prescription has expired
- Your prescription is pending authorization from your provider
- There is an ingredient out of stock and is pending delivery.
- The compound requires special packaging and shipping in order to be delivered on a weekday.
Are compounded medications covered by insurance?
Depending on your insurance plan, you may be reimbursed by sending in a claim form. Some insurance companies cover compounded prescriptions, however many do not. We suggest that you contact your insurance company to learn about your specific coverage. You may request a universal insurance claim form upon checkout of your prescription order that you may send to your carrier.
How long does a prescription transfer take?
Most transfers are completed within one to two business days. Timing depends on how quickly the transferring pharmacy responds and whether any clarification is needed from your provider.
Once the transfer is confirmed and your prescription is verified, the pharmacy will contact you with an estimated preparation and shipping time.
Will my current pharmacy be notified?
Yes. When a prescription is transferred, the receiving pharmacy contacts the original pharmacy directly. Under pharmacy law, the original pharmacy must transfer a valid prescription upon request, and the original prescription record is then cancelled at the transferring location.
Questions? We're here to help.
Our Customer Care Specialists and Pharmacists are standing by to guide you. Give us a call or send an email by clicking the buttons below.