Some situations need a new prescription.

In each of these cases, Valor will coordinate directly with your prescriber when you submit your refill request — you don't need to handle it:

• Your prescriber authorized a limited number of refills and you've used them.
• More than a year has passed since your original prescription was written. Most states cap compounded prescriptions at twelve months from the original date.
• You're refilling a Schedule III controlled substance — including ketamine preparations — and more than six months have passed since the original prescription, or you've already used the five refills federal law permits. Schedule III medications cannot be refilled beyond those limits; a new prescription is required.
• You've changed prescribers.
• Your dose, strength, or formulation is changing.

Refill steps.

Order Your Refill

Simply sign in below through the portal. Once signed in, request your refill and pay for your prescription.

Automatic Refills

Want refills monthly? Sign up for auto-refills and never stress about having exactly what you need. *Some exclusions apply.

Prepare Compound

Once we receive your payment, please allow 2-4 business days for your order to be custom compounded, filled, verified, and prepared for shipping or pickup.

Check Your Phone

You will receive status notifications via SMS text messages to your cell phone while your prescription is being prepared within the pharmacy.

Order Ready

You will receive a tracking number via email once your order is scanned to be shipped by FedEx. If you are local and picking up, we will text when your order is ready.