Our website displays a sample of what we prepare, not our complete formulary. If you have a specific compounding need, contact us and a pharmacist will let you know if it is within our scope or what it would take to prepare it. You can reach us by calling 855-554-2889 orby emailing customercare@vcprx.com.

Yes. Valor offers an automatic refill program for qualifying compounds. To learn more or enroll, visit our Automatic Refill Program page.

Once your payment is completed and your order ships, you will receive an email with a FedEx tracking number. You can use that number at fedex.com to track your delivery in real time.

Yes. To learn more about Tetracaine Lollipop preparations, visit our Tetracaine Lollipops page.

Yes. To learn more about Terbinafine HCl preparations, visit our Terbinafine HCl page.

Yes. To learn more about Magic Mouthwash preparations, visit our Magic Mouthwash page.

Yes. To learn more about Gabapentin / Ketoprofen / Lidocaine HCl preparations, visit our Gabapentin / Ketoprofen / Lidocaine HCl page.

Yes. To learn more about Low-Dose Naltrexone preparations, visit our Low-Dose Naltrexone page.

Yes. To learn more about transdermal compound preparations, visit our Transdermal Compounds page.

Yes. To learn more about compounded pet preparations, visit our Compounded Pet Prescriptions page.

Yes. To learn more about dermatological compound preparations, visit our Dermatological Compounds page.

Yes. To learn more about  BHRT preparations from Valor, visit our Hormone Replacement page.

We have a dedicated resources page for healthcare providers. Visit valorcompounding.com/for-providers to find prescribing information.

Valor is a 503A compounding pharmacy, so we only ship compounded medications directly to patient home addresses. We do not ship to clinic, office, or commercial addresses.

Yes — Atropine Sulfate Ophthalmic Solution is compounded in our sterile laboratory. It is priced at $65 per order and is currently available for shipping within California only. To learn more, visit our Atropine Sulfate page.

Refilling your prescription is easy. Visit valorcompounding.com/refill-rx and log in to your account to request a refill, update your shipping address, or manage your medications.

Valor specializes in several categories of customized compounded medications: atropine ophthalmic solutions, bioidentical hormone replacement therapy (BHRT), low dose naltrexone (LDN), dermatological compounds, topical pain creams and gels, women's health formulations, pediatric compounds, veterinary compounds, and general custom compounding for patients who have specific needs that are not available as a commercial product. Every compound is prepared in Valor's Berkeley, California facility based on a licensed prescriber's specific order and shipped directly to the patient's home.

Valor is built on systems that make the experience more consistent, faster, and easier from start to finish.

Consistency: We use standardized workflows, internal compliance reviews, and performance-based accountability to deliver a reliable, repeatable experience — not one that varies by day or staff.

Speed: Most prescriptions are ready to ship within 2 business days. This is enabled by AI-assisted backend workflows that free licensed staff to focus on patient care and prescription fulfillment.

Simplicity: No phone trees. Real people. Secure text updates. Easy refills, payments, and account management — all designed to remove friction.

Visibility: Real-time status updates and proactive communication keep both patients and providers informed every step of the way.

Accountability: We track service levels, performance metrics, and patient feedback continuously, supported by a dedicated process improvement team and a 98% patient satisfaction score.

Patients can start by asking their healthcare provider - MD, DO, NP, PA, ND, or DDS - to send a prescription directly to Valor. Providers can e-prescribe through any standard EHR using Valor's NCPDP ID, fax a prescription to 855-205-8456, or call 855-554-2889 to place an order by phone. New prescribers can register their profile in under 5 minutes. Once the prescription is received, Valor prepares, packages, and ships the compound directly to the patient's home.

Valor is a PCAB-accredited 503A compounding pharmacy licensed to dispense in 17 states plus Washington D.C., shipping directly from our Berkeley, California facility to the patient's home. Every order ships with tracking, and patients receive secure text status notifications from the moment we receive the prescription until it arrives — no need to call for a status update. Visit the States We Serve page to see states we are licensed in.

Yes. Valor is a contracted compounding pharmacy partner of Kaiser Permanente, authorized to fill compounded prescriptions for Kaiser Permanente members with a valid prescription and ship directly to their home. Visit the dedicated page for Kaiser Permanente members to learn about this process.

Continuity matters — to you, your team, and your patients. Our goal is to create a smooth transition that: Retains key staff whenever possible. Maintains continuity of care for patients. Preserves prescriber relationships. Minimizes disruption to daily operations. We approach each transition with care and clear communication, ensuring that the people who helped build your pharmacy are respected and supported throughout the process.

Typically 3-6 months from initial conversation close, depending on complexity, state licensing transfers, and due diligence findings.

If it makes sense, some owners prefer transitional consulting roles or phased exits. We structure deals to align to benefit mutual goals.

It depends. Minor issues are common in pharmacy operations. Significant enforcement actions require careful review. We evaluate situations individually and confidentially.

Compounding pharmacy valuations are based on a combination of financial performance and operational factors. Key considerations include: Annual revenue and EBITDA. Percentage of compounding vs. retail prescriptions. Cash-pay vs. insurance mix. Prescriber relationships and referral consistency. Licensing (especially California and multi-state licenses). Compliance history and inspection readiness. Workflow efficiency and technology infrastructure. Unlike traditional retail pharmacies, compounding pharmacies are often valued for their operational complexity, niche capabilities, and consistency of production — not just prescription volume.

Most pharmacy transactions are structured as asset sales, not stock sales. In an asset sale, the buyer purchases specific parts of the business, such as inventory, equipment, patient records (where permitted), and goodwill, without assuming all prior liabilities. This structure is often preferred because it reduces risk for both parties and allows for a cleaner transition. A stock sale involves purchasing ownership of the entire entity, including its liabilities, contracts, and history. These are less common in pharmacy transactions due to regulatory and compliance considerations. We work with you and your advisors to determine the best structure based on your goals, timeline, and regulatory requirements.

A pass-through payment setup requires a minimum of 50 prescriptions per week from your organization. If volume is below that threshold, direct patient billing is the standard arrangement. For pass-through accounts, compliance regulations prohibit telehealth organizations from marking up the cost of the medication charged to the patient. Your organization's terms of service must clearly reflect this, and we strongly recommend that patient receipts line-item the cost of the compounded medication separately so patients can see exactly what they are paying for the drug itself.

We prefer to collect payment directly from the patient. This is the cleanest model from a compliance standpoint and reduces billing risk for both parties. For organizations that prefer a pass-through payment arrangement — where the telehealth collects payment from the patient and remits to the pharmacy — we can accommodate that structure, subject to certain requirements.

Yes. For any telehealth organization prescribing controlled substances — including ketamine — each individual prescriber must complete a brief screening call with one of our pharmacists. This call takes approximately 7 minutes per prescriber and is completed over the phone before that prescriber is activated in our system. This is a standard requirement and cannot be waived. It applies to every prescriber at your organization who will be writing these types of prescriptions.

As a condition of accreditations, we are required to obtain a complete list of all prescribers associated with a partner organization's professional corporation, regardless of whether a prescriber practices in a state we currently ship to, or in a state where we choose not to work with certain provider types. This is a compliance requirement that applies to all partners and is not negotiable. We understand this may feel like a broad ask, but it is a necessary part of maintaining our accreditation standards and ensuring the integrity of the partnership.

Valor Compounding Pharmacy is currently licensed to dispense in 17 states plus Washington D.C. To see if we ship to your state, visit our States We Serve page. If your organization has a significant patient volume in a state we do not currently serve, let us know. We are open to exploring licensure in additional states based on partnership need and volume.

After submitting your Telehealth Inquiry, we will ask you to complete a Due Diligence form and sign a mutual non-disclosure agreement (MNDA) and business associate agreement (BAA). Onboarding includes verifying prescribers, confirming your needs, and reviewing compliant operations. A technology managed services agreement may be required.

Kitting refers to the process of assembling multiple items — such as a compounded medication alongside supplies, instructions, or branded inserts — into a single packaged shipment for the patient. Kitting services are available for partner organizations and are priced based on the complexity of the kit and the number of components involved. This can be a valuable service to deliver a more complete, branded patient experience.

Yes. Storage of partner-branded materials — such as inserts, welcome cards, packaging collateral, or educational materials — is available for telehealth organizations that want to include branded touchpoints with patient shipments. Materials are stored at the pharmacy and included in outgoing orders per your specifications. Storage fees apply and are based on volume and space requirements.

Patient satisfaction is measured through a Customer Satisfaction (CSAT) program that collects feedback after fulfillment experience. Scores are tracked over time to identify trends and addresses any issues quickly.

No. Compounded medications are not FDA-approved. They have not been evaluated by the FDA for safety, efficacy, or quality. Compounding is permitted under federal and state law when performed by a licensed pharmacy based on a valid prescription for an individual patient. Patients and prescribers should be aware of this distinction before initiating compounded therapy.

Accreditations are held with NABP (National Association of Boards of Pharmacy), LegitScript, and PCAB (Pharmacy Compounding Accreditation Board). These accreditations reflect adherence to quality, safety, and operational standards. They also inform several of the partner requirements described on this page, including prescriber list collection and controlled substance screening protocols.

Uniform pricing across all partners creates a clean and defensible arrangement for your organization. Consistent, market-rate pricing lessens compliance risk and protects your organization as much as it protects the pharmacy.

No. Volume-based pricing discounts are not offered, regardless of prescription volume. Beyond the regulatory dimension, it reflects a straightforward business philosophy: every patient deserves the same quality of product and service, regardless of which telehealth organization they come through. Tiered pricing tied to volume would mean some patients cost less to serve than others — and that is not how patient-specific compounding should work.

No. Compliance regulations do not permit a telehealth organization to upcharge patients on the cost of a compounded medication. The price the patient pays for the drug must reflect the actual cost of the medication. Telehealth organizations may charge separately for services such as consultations or platform fees, but those must be clearly separated from the drug cost. Patient-facing receipts and terms of service should reflect this distinction clearly.

Quality assurance and documentation practices help support consistency, traceability, and internal review processes within compounding operations. Maintaining detailed records of ingredients, suppliers, and batch information helps ensure compounding procedures follow established standards and documentation requirements.

Supplier information and ingredient documentation are maintained to support traceability and quality review. This documentation may include vendor verification records, product specifications, and Certificates of Analysis associated with sourced ingredients.

Ingredients are sourced using defined qualification criteria to support quality and traceability. This may include vendor verification and documentation review, alignment with product specifications, and review of Certificates of Analysis (COA). Supplier information and ingredient documentation are maintained to support quality review and traceability.

Insurance coverage varies by plan and by compound. Some compounded medications may qualify for reimbursement. Patients should check directly with their insurance provider. For dispensed prescriptions, our team can provide a universal claim form upon request.

Compounded medications are personalized. Pricing varies based on dosage form, ingredient sourcing, strength, and regulatory requirements. Many pharmacies provide pricing after reviewing the prescription to ensure accuracy and clinical appropriateness.

Compounded medications are individually prepared by licensed pharmacists and technicians using specialized ingredients and quality controls. Unlike mass-produced medications, they require customized formulation, pharmacist verification, and quality assurance processes that impact cost.

Not necessarily. Lower pricing may reflect differences in ingredient sourcing, lab and equipment maintenance standards, accreditation, training standards, turnaround time, geographic location, labor costs, or customer service infrastructure. When evaluating a compounding pharmacy, quality systems and regulatory compliance should be considered alongside cost.

Most compounded medication pricing typically ranges from $45.00 to $350.00 for non-sterile prescriptions, depending on the formulation, strength, quantity, and ingredients used. Some specialty category compounds and complex multi-ingredient formulations are quoted individually after prescription review, and may be priced higher than $350.00.

Yes, most compounded prescriptions are eligible for HSA and FSA payment.

NOTE: Please verify this answer on the live page before importing.

Yes. We provide clear pricing before processing so you can make an informed decision.

Yes. Existing patients can use this same form to submit a new prescription to continue refills after their previous prescription on file has no refills remaining or has expired. Your doctor must authorize the refill before it can be prepared.

A pharmacist will review your prescription and contact you, usually within one to two business days, with pricing details, expected turnaround time, and any follow-up questions.

The form accepts JPG, PNG, and PDF files. A clear photo taken with your phone is acceptable. Make sure the full prescription is visible, including your doctor's signature and DEA number, if applicable.

Yes. Doctors can e-Prescribe, call or fax a prescription directly to the pharmacy. If your doctor sends the prescription directly, you may still complete the patient information section of this form so we have your contact details on file.

You will need: Your full legal name and date of birth. Your mailing address and phone number. Your prescribing doctor's name and contact information. A clear photo or scan of your written prescription.

Both new and existing patients can use this form. If you are a new patient, you will provide your personal and contact details when you fill out the form. If you are an existing patient, simply use the name, date of birth, and cell phone number already on file.

Yes. When a prescription is transferred, the receiving pharmacy contacts the original pharmacy directly. Under pharmacy law, the original pharmacy must transfer a valid prescription upon request, and the original prescription record is then cancelled at the transferring location.

Valor does not charge a fee to transfer a prescription. Pricing for compounded medications may vary depending on formulation and ingredients.

Depending on your insurance plan, you may be reimbursed by sending in a claim form. Some insurance companies cover compounded prescriptions, however many do not. We suggest that you contact your insurance company to learn about your specific coverage. You may request a universal insurance claim form upon checkout of your prescription order that you may send to your carrier.

There are a few reasons why you may experience a delay in receiving your prescription: Your order is pending patient payment. There are no refills left on your prescription and/or your prescription has expired. Your prescription is pending authorization from your provider. There is an ingredient out of stock and is pending delivery. The compound requires special packaging and shipping in order to be delivered on a weekday.

Yes, we can ship any non-sterile medication to any state in which we are licensed via FedEx. California is the only state in which we ship sterile compounded medications at this time. You will be asked to provide your home address during your checkout process and please note that we cannot ship to PO Box addresses.

You can start in one of three ways. Online: Complete the transfer request form on this page. You will need your current pharmacy name and phone number, your prescription number, and your date of birth. By phone: Call the pharmacy directly. A team member will gather the information needed and contact your current pharmacy on your behalf. Through your provider: Ask your prescribing provider to send a new prescription directly to the compounding pharmacy. This is the fastest option for new or expired prescriptions.

No changes are made without prescriber authorization. We verify all details before processing.

Transfer times vary depending on response time from your current pharmacy and prescriber. Once the transfer is confirmed and your prescription is verified, the pharmacy will contact you with an estimated preparation and shipping time. Most prescriptions are prepared within 2 business days or less.

Most provider registrations are reviewed quickly. After verification, you may begin submitting prescriptions for patient-specific compounded medications. If you requested custom prescription templates or a compound consultation, our pharmacy team will follow up directly with next steps and expected turnaround times.

To register as a prescribing provider with Valor Compounding Pharmacy, complete the Prescriber Inquiry form on this page. It will ask you to submit your professional license information and practice details for verification. Once approved, you can begin prescribing custom compounded medications and request tailored prescription forms specific to your specialty. Our team responds promptly to ensure a seamless onboarding process.

Valor Compounding Pharmacy is licensed to dispense in 17 states plus Washington D.C. To see if we ship to your state, visit our States We Serve page.

Yes. Providers may submit a compound inquiry through the Prescriber Inquiry form to request a customized formulation, strength, or dosage form. As a 503A compounding pharmacy, we prepare patient-specific compounded medications based on valid prescriptions and clinical need. Our pharmacists are available to discuss formulation options, stability, turnaround time, and pricing.

Please allow up to 3-7 business days to receive your prescriptions after checkout. While several of our compounds are available to ship within 24-48 hours, some custom compounds may take longer depending on your prescriber's orders, supply chain availability, or specific storage and shipping requirements of your medication.