Refill your prescription.
Fill out the form below or talk to the chatbot to submit a refill request.
Refill steps.
Order Your Refill
Simply sign in below through the portal. Once signed in, request your refill and pay for your prescription.
Automatic Refills
Want refills monthly? Sign up for auto-refills and never stress about having exactly what you need. *Some exclusions apply.
Prepare Compound
Once we receive your payment, please allow 2-4 business days for your order to be custom compounded, filled, verified, and prepared for shipping or pickup.
Check Your Phone
You will receive status notifications via SMS text messages to your cell phone while your prescription is being prepared within the pharmacy.
Order Ready
You will receive a tracking number via email once your order is scanned to be shipped by FedEx. If you are local and picking up, we will text when your order is ready.
Log in to order your refill
Submit a request to order your refill
Some situations need a new prescription.
In each of these cases, Valor will coordinate directly with your prescriber when you submit your refill request — you don't need to handle it:
- Your prescriber authorized a limited number of refills and you've used them.
- More than a year has passed since your original prescription was written. Most states cap compounded prescriptions at twelve months from the original date.
- You're refilling a Schedule III-IV controlled substance — including ketamine preparations — and more than six months have passed since the original prescription, or you've already used the five refills federal law permits. Schedule III-IV medications cannot be refilled beyond those limits; a new prescription is required.
- You've changed prescribers.
- Your dose, strength, or formulation is changing.
Call: (855) 554-2889
Fax: (855) 205-8456
Email: customercare@vcprx.com
Hours of Operation:
Monday-Friday: 9am-6pm PST
Saturday: 8am-9am PST
Frequently Asked Questions
Can I set up automatic refills?
Yes. When you complete the refill form or when you speak to the ChatBot, you will be given the option to sign-up for the Automatic Refill Program. Please note that refills will not be sent out until payment is made. You may also ask a pharmacist to enroll you in auto-refill and we'll prepare and ship each fill on a schedule that matches your dosing. We'll also remind you before every shipment — you're always in control of whether a fill goes out.
What if my prescription has no refills left or expired?
We'll contact your prescriber directly to request a new prescription. This usually takes one to two business days. We'll keep you posted if there's any delay on their end.
How do I pay?
When a refill request is processed, you will receive a secure text link to complete payment. You may pay by clicking the secure link, or over the phone with a customer care specialist. Pricing is transparent — you'll see your total before we prepare and ship. If you have questions about price, contact us at any time.
Questions? We're here to help.
Our Customer Care Specialists and Pharmacists are standing by to guide you. Give us a call or send an email by clicking the buttons below.
